Surveillance & Security
The security and surveillance industry is changing, and solutions have moved far past basic alarm monitoring. Live video surveillance and other remote security features have increased visibility for organizations that want to safeguard their people, assets, and buildings. Surveillance recording and analytics are helping to make the world safer through loss prevention, access control, and other forms of physical security.
The Internet of Things (IoT) is helping create safer cities, homes, and businesses by enabling both private and public organizations to securely and remotely monitor facilities and public spaces in real-time with smart security and surveillance solutions. And surveillance is everywhere – in fact, surveillance cameras are now the biggest data generator in the world. Increasing camera counts, higher resolutions, and analytics are putting tremendous demands on security infrastructures, driving needs for more scale, more performance, and the latest technologies. Whether you are looking for a cost-effective network video recording server (NVR) for just a few surveillance cameras, or a massive shared storage deployment for tens of thousands of cameras.
By harnessing the power of IoT for your security and surveillance solutions, you enable building owners, organization managers, and security professionals. Manage and control surveillance devices remotely to monitor all aspects of a facility. Make smarter decisions about the best course of action to take based on real-time security conditions. Determine when there is a false alarm without having to physically inspect the location or unnecessarily dispatch law enforcement. Collect and analyze data to make important improvements to security processes and systems.
Why ICON..?
- Standard services
- Customized solution
- Assured commitments
- Guaranteed quality
- Unique presence
- Expertise young team
Features
- 99.7% uptime guarantee
- Proactive monitoring
- Purity guaranteed
- Dual backhaul support
- Extensive peering
- Symmetric upload and download
- QoS
- Optimal latency
- Affordable cost-effective
- 24/7 service support
To provide product and services in the area of IT solutions
Our Performance
On-time notifications
We’re excited to announce that icons is one of the companies to have fully integrated the one-time notification feature for Messenger! It opens a lot of potential for new Messenger campaigns and we can’t wait to show it to you.
On-site and remote support
Onsite support is a team embedded in the company’s organizational structure. On the other hand, remote support is the control of IT tools that are not physically located inside your company.
24/7 service support
24/7 support means we provide to customers can get help and find answers to questions as soon as they come up—24/7 and in real-time.
FAQ's
What is your tech support like?
What are the support hours? Are they level 1 (L1) technicians, or are they L3 and understand complex systems? How many calls or escalations does it take before you get a resolution? You should have a good understanding of how the company has performed at handling past issues before they’re handing yours.
All icon support experts are trained level 3 technicians and walk you through step-by-step troubleshooting 24/7 no matter how small the issue.
Are speeds guaranteed?
There’s a reason you see “up to” beside listed speeds on an advertisement. When choosing your internet provider, make sure you read the fine print and understand what speeds you can realistically expect. Don’t get caught off guard after you’ve already signed. Icon fibre internet is a dedicated connection, so when we say 1000 mbps symmetrical, we mean 1000 mbps symmetrical.
Do you have a Service Level Agreement (SLA), and if so what is it?
An SLA outlines a company’s quality commitment. Network expectations like downtime, latency, and jitter are addressed to ensure performance levels are met. If your revenue is dependant on connectivity, you want to feel confident that you’re getting a reliable connection. Icon offers an industry-leading 99.99% SLA, so your business is assured performance and guaranteed uptime.
What is your Mean Time to Repair (MTTR)?
In the event of an outage, how long will it take the internet service provider to get your network back up and running? For comparison, typical DSL connections take 24-48 hours to repair. Unfortunately, many companies will only tell you how long it takes before you get a response – never mind a resolution. Icon has a 4-hour MTTR in the unlikely event that your business experiences downtime.
Where is your support team based?
Make sure you aren’t going to waste time on hold for a technician that can’t walk you through every step of the way. Icon “no-holds” tech support is Indian-based and works with you each step of the way. No more waiting on hold; as soon as you call we’ll start fixing your problem.
Are there any other fees?
Installation costs, gateway costs, cancellation fees, and any cross-connect fees may be hidden in the fine print. Before signing a contract, be sure you’re aware of the cost breakdown. Icon is proud of our transparent billing practices.
Can issues be resolved remotely?
Though technically an add-on, you can save your IT team a lot of headaches by letting your ISP manage your router, connectivity, failover and more. Icon provides a full suite of managed services so you can leave the work to us.
Testimonials
What People are Saying
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